Why is spotify in offline mode

I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I've been having a problem with Spotify for a few days. When I'm using WiFi, everything is ok. When I switch to mobile data, Spotify is offline and can't connect.

I can only listen to downloaded playlists. Any other app that requires internet connection works perfectly fine, the problem is just with Spotify.

I use Spotify a lot when I'm not at home and I can't connect to WiFi so it's important for me to be able to use it on mobile data. Hey dressedinblack , welcome to the Spotify Community! Could you first try a clean reinstall of the Spotify app? If this doesn't work, we can try a few other things. I tried a clean reinstall, I forgot to mention that in my post.

Unfortunately it didn't work. Hey, Aleximex Welcome to Spotify Community and thanks for reaching out here!

Firstly, I recommend that you take a look at Spotify settings and check if the app is running the Offline mode. If it is, disable it. Perhaps your cell phone may be avoiding that Spotify has access to your mobile data. Or do you want to save some mobile data when using the app without Wi-Fi? Either way, we have here a guide for you. Playing downloaded songs can also help cut down your data usage while using the streaming service. Fortunately, you can use the Spotify Offline mode on your computer or phone to disable the online features of the app, allowing you to play only the ones you downloaded on your device.

The provider of your firewall can help with this. Last updated: 12 August, Help topics. How can we help you? Payment Help Manage payments Payment methods Charge help. Is offline mode switched on? Pick your device for how to check. Audible Converter. Screen Recorder. Any advice? Normally, all Spotify users can play music from Spotify once they have connected to WiFi, however some subscribers complain that they receive a message indicating no internet connection from Spotify when they successfully connect to WiFi.

If you are also annoyed with that problem, you can totally try below solutions to fix it. Though you don't know why Spotify saying offline happens, you can try to re-login to Spotify at first. Click in the top-right corner or the screen and select "Log Out", then enter your ID and password to back in again. If you can't solve your problem after trying solution 1, then you can try to check the network and firewall as your firewall - the software might wrongly thinks that Spotify likely pose a threat to your computer.

Therefore, try the below solution. Step 2: Click on lock icon in the bottom-left corner of the screen. You might be asked to enter your administrator username and password.